Customer Service
Customer Service
Need help before buying or after placing an order? Promessee support can help with product questions, sizing, order status, tracking, returns, and general customer service.
Fast support
Use the Fast Support chat on our website for quick help, including if you do not use WhatsApp.
Before you order
Send us the product name or link and your question. For sizing, include the size you normally wear and check the product size guide when available.
Order & tracking help
Sign in to your customer account to review your orders and available tracking information. If you contact support, include your order number and the email used at checkout.
Returns
Eligible items can be requested for return within 30 days of delivery. Please review our Refund Policy before sending anything back.
Contact us
Phone: +1 (302) 208-5283
WhatsApp: Message Promessee on WhatsApp
Email: support@promessee.com