Refund Policy

Last updated: September 19, 2026

Promessee offers a 30-day return window for eligible items. Contact us within 30 days of delivery to request a return.

Eligibility

• Items must be unworn, unused, unwashed, and in the same condition received.
• Original tags, packaging, and accessories should be included when applicable.
• Proof of purchase or the order number may be required.

Non-returnable items

Items marked final sale, gift cards, personalized products, and items that cannot be resold for hygiene or safety reasons after use or opening may be excluded. Additional exclusions may be stated on the product page or at checkout.

Damaged, defective, or incorrect items

Contact us as soon as possible with your order number and clear photos. We will review the issue and provide next steps.

How to start a return

Email supportbefore sending an item back.

Return shipping

Unless an item is confirmed defective, damaged, or incorrect, return-shipping costs are generally the customer's responsibility.

Refunds

Approved refunds are issued to the original payment method after an eligible return is received and inspected. Banks and card providers may require additional processing time.

Exchanges

Exchange availability may vary. Customer service will provide instructions when an exchange is available.

Cancellations

Contact us as soon as possible. Changes or cancellations cannot be guaranteed after fulfillment begins.

Contact support

For return or refund help, email support@promessee.com.