Frequently Asked Questions

How do I choose the right size?

Use the size guide shown on the product page when available and compare it with your measurements. Sizing can vary by style.

How much is shipping?

U.S. shipping is $4 for qualifying orders under $50 and free on qualifying U.S. orders of $50 or more. Any different rate shown at checkout controls.

How do I track my order?

Sign in to your account and open your orders. Tracking details are also sent when available after fulfillment.

Can I return an item?

Eligible unused and unworn items can be requested for return within 30 days of delivery. See the Refund Policy for conditions and exclusions.

Can I get help before I buy?

Yes. Use Fast Support on the website, call +1 (302) 208-5283, message us on WhatsApp, or email support@promessee.com.

Where can I review privacy choices?

Read our Privacy Policy and visit Your Privacy Choices where available.